Effective Date: 11th March, 2025
Thank you for choosing Creative Crafters Academy for your workshop experience. By booking or attending a workshop, you agree to the following terms and conditions:
We understand that plans may change, and we strive to be fair and flexible. The following terms apply to workshop cancellations:
Cancellation 7+ Days Before Workshop: You are eligible for a full refund.
Cancellation 3–6 Days Before Workshop: You can transfer your ticket to another participant or receive a credit for future classes (minus an administration fee of $25).
Cancellation Within 72 Hours of Workshop: Cancellations made in this time frame are not eligible for a refund, transfer of participant or credit.
No Show / Forgotten Class: Inability to show or forgetting to attend class is not eligible for a refund, transfer of participant or credit.
To request a refund or change, please email us at info@creativecraftersacademy.com
If you are unable to attend our workshop, you may transfer your booking to another participant (e.g., a friend or family member) at no additional charge up to 3 days prior to the workshop. Transfers are not available within 72hrs of the workshop starting.
In this case, you are responsible for ensuring the participant agrees to these terms and conditions.
Please email us at info@creativecraftersacademy.com to arrange a ticket transfer.
If you arrive up to 15 minutes after the start of the scheduled class, it is at the instructor’s discretion to allow you to join. If you arrive more than 15 minutes after the scheduled start time, entry will be refused for safety reasons. This will result in a loss of booking with no option to reschedule or receive a refund.
We reserve the right to cancel a workshop or event for reasons, including but not limited to:
Instructor Unavailability: If the instructor is unable to attend due to illness or other unforeseen circumstances, we will notify you as soon as possible.
Venue-related Issues: In cases of power outages, structural damage, or unsafe conditions at the venue, we will inform you of any changes to the workshop.
In all of these cases, Creative Crafters Academy will notify you as soon as possible and will offer alternative dates or a full refund.
Workshops are subject to minimum participant requirements. If the minimum number is not met, we will:
Offer an alternative date or
Provide a full refund.
We will notify you within 24–48 hours of the class if it is cancelled due to low attendance.
Creative Crafters academy is located on Level 1, and access requires one flight of stairs. Unfortunately, we do not have an elevator at this time so our premises are not wheelchair accessible. We recognise the importance of accessibility and are committed to making our workshops as inclusive as possible.
To better accommodate those with mobility needs, we are working toward offering monthly Accessibility Workshops at an alternate, fully accessible venue. We will announce these dates as soon as they become available. Additionally, as we plan for future studio spaces, accessibility will be a top priority.
If you have specific concerns or requests, or are interested in our Accessibility Workshops, please reach out to us at info@creativecraftersacademy.com - we would love to assist you where possible!
At Creative Crafters Academy, safety is our top priority. However, by enrolling in and attending our workshops, you acknowledge and agree the following:
Use of Tools & Equipment: Our workshops involve the use of sharp tools, including but not limited to scissors, hand-sewing needles, pins, rotary cutters, and sewing machines. While our sewing machines include safety features such as slower speed setting and finger guards to reduce the risk of injury, all participants must follow all safety instructions provided by the instructor/s at all times.
Assumption of Risk & Waiver of Liability: Participation in our workshops is voluntary, and all activities are undertaken at your own risk. By attending, you acknowledge the inherent risks involves and waive any and all claims against Creative Crafters Academy, its owners, instructors, and staff for any injury, accident, loss, or damage that may occur.
Parental Acknowledgment & Responsibility: Parents or guardians who book on behalf of their child/children explicitly acknowledge that sewing and craft workshops involve the use of sharp and potentially hazardous tools and equipment. While Creative Crafters Academy takes all reasonable precautions to reduce the likelihood of injury, we do not accept responsibility for any injuries that may occur.
Instructor Role: Our instructors provide guidance and supervision, but participants are responsible for their own actions. Failure to follow safety instructions may result in removal from the class without a refund.
Personal Belongings: Creative Crafters Academy is not responsible for lost, stolen, or damaged personal belongings.
Food Allergies & Safety: Creative Crafters Academy does not provide food, and we ask that participants do not bring any food containing nuts to create a safer environment for participants. However, we can not guarantee an allergen-free space and are not responsible for any food brought by other participants or any allergic reactions that may occur. Those with severe allergies should take necessary precautions and notify us in advance.
At Creative Crafters Academy, the safety and well-being of all participants are our top priorities. Participants must act responsibly and adhere to all safety guidelines. Any participant who does not follow instructions or behaves in a way that endangers themselves or others may be asked to leave the workshop without a refund. If a child is asked to leave due to behaviour issues, a guardian will be required to collect them.
Our workshops are hands on classes and may sometimes require appropriate physical contact between instructors and participants. This may include guiding a participant's hands for correct sewing techniques or ensuring safe handling of sharps tools.
Our instructors always aim to minimise contact. If a participant is uncomfortable with physical guidance, please let us know before the workshop begins so we can adapt our teaching approach. Participants are also welcome to communicate any discomfort during the workshop, and we will respect their preferences.
For children's workshops, parents/guardians acknowledge and consent to this as part of the learning process when booking a class.
Creative Crafters Academy reserves the right to refuse service to any participant at our sole discretion. This includes, but is not limited to, situations where a participant:
Engages in disruptive, unsafe or inappropriate behaviour.
Poses a risk to the safety or well-being of themselves, other participants or instructors.
Fails to follow instructor guidance or safety instructions.
Displays disrespectful, aggressive or inappropriate conduct towards staff or other attendees.
Has a history of inappropriate behaviour or mistreatment of our staff.
If we exercise our right to refuse service after booking and before the workshop begins, the participant will receive an immediate full refund. If a participant is asked to leave during a class due to unsafe or inappropriate behaviour, a refund will not be issued.
Creative Crafters Academy is an inclusive safe and we will never refuse service based on race, ethnicity, gender, religion, sexual orientation or any other form of discrimination.
We may take photos or videos during workshops for promotional use. If you do not wish to be photographed or filmed, please inform us before your session via email or let your instructor know when you arrive.
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics etc), Creative Crafters Academy reserves the right to cancel or reschedule workshops. In such cases, we will offer alternative dates but will not issue refunds.
By attending a workshop, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us prior to booking.